Privacy & Cookie Policy

This policy explains how Condoarade — Gestão de Condomínios, Lda. processes personal data collected through condoarade.net, in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and Portuguese Law 58/2019.

1. Data controller

Condoarade — Gestão de Condomínios, Lda.
Registered office: Rua Dr. Teófilo Braga 17, Edifício Pluma, 1st floor, shop 3, 8500-668 Portimão, Portugal
Registered at the Portimão Commercial Registry Office under single registration and legal-person number 507 159 462
Phone: +351 282 475 989 (call to the Portuguese landline network) · Email: geral@condoarade.net

For any question about how your personal data is processed, or to exercise your rights, email us at geral@condoarade.net with the subject "Data Protection".

2. What data we collect, why, and on what legal basis

2.1. Automatic diagnosis form

Data: name, email, municipality, number of units and the issue you select.
Purpose: to prepare and email you a diagnosis tailored to your building and follow up on your request.
Legal basis: pre-contractual steps taken at your request (Article 6(1)(b) GDPR).

2.2. Quote / feasibility analysis request form

Data: name, role in the building, email, phone (optional), municipality and number of units.
Purpose: to review your request, prepare a personalised proposal and contact you about it.
Legal basis: pre-contractual steps taken at your request (Article 6(1)(b) GDPR).

2.3. Meeting scheduling

Video-conference bookings are made through Google Calendar's appointment service. Data you submit there (name, email and booking details) is processed to organise and hold the requested meeting (Article 6(1)(b) GDPR), under Google's own terms.

2.4. Direct contact

If you contact us by email or phone, we process the data you provide in order to reply to your request.

2.5. Browsing and analytics data

Only with your prior consent (Article 6(1)(a) GDPR and Article 5 of Portuguese Law 41/2004) do we use Google Analytics 4 for site usage statistics. Without consent, no analytics cookie is set and no data is sent to Google Analytics. See the Cookies section.

2.6. Reply and follow-up emails

Emails we send following a request (diagnosis, reply and up to two follow-up emails) may include a read pixel and click-measured links, which tell us whether the email was opened and which links were used — information we use solely to manage the follow-up of your request. All of these emails include an unsubscribe link; after unsubscribing we send no further follow-up emails. You may also object to this processing by writing to geral@condoarade.net or by blocking remote images in your email client.

3. Retention periods

• Diagnosis and quote requests: kept for as long as needed to respond and follow up commercially, for a maximum of 24 months after the last contact — unless a contract is concluded in the meantime (in which case the data becomes part of the client file, subject to the applicable statutory periods, notably tax and accounting) or you request erasure earlier.
• Google Analytics statistics: user-level data retained for 14 months.
• Cookie choice: stored in your browser (localStorage) until you change or clear it.

4. Recipients and processors

We do not sell or share your data with third parties for marketing purposes. To run this site we use the following providers, acting as processors or recipients:

• Netlify, Inc. (USA) — site hosting; may process technical access data (such as IP addresses) in server logs.
• Google Ireland Ltd. / Google LLC — form processing and diagnosis email delivery (Google Workspace / Apps Script infrastructure), meeting scheduling (Google Calendar) and usage statistics (Google Analytics 4, only with your consent).

Where these operations involve transfers outside the European Economic Area (notably to the USA), they rely on the adequacy decision for the EU-U.S. Data Privacy Framework and/or standard contractual clauses approved by the European Commission.

5. Your rights

Under Articles 15 to 22 GDPR you have the right to access your data, to rectification, to erasure, to restriction of processing, to object to processing, to data portability and — where processing is based on consent — to withdraw consent at any time (without affecting the lawfulness of prior processing).

To exercise any of these rights, write to geral@condoarade.net. We reply within one month at the latest.

You also have the right to lodge a complaint with the supervisory authority: CNPD — Comissão Nacional de Proteção de Dados (Portuguese Data Protection Authority), Av. D. Carlos I, 134, 1.º, 1200-651 Lisbon · www.cnpd.pt.

6. Cookies

On your first visit, the site asks for your consent to analytics cookies. If you do not accept, no tracking cookie is set. Your choice is stored in your browser (localStorage key cnd_cookie_consent) — a strictly necessary record used only to remember your preference.

You can change your choice at any time:

Change cookie preferences

You can also delete cookies already set via your browser settings.

7. Security

The site is served exclusively over HTTPS and form data is transmitted encrypted. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or destruction.

8. Changes to this policy

This policy may be updated to reflect legal changes or changes to the site itself. The date of the last update is shown at the top of the page. Significant changes will be flagged on this page.